At freshneeds.store, we want to ensure your daily needs are always met. If you have concerns about your order, please review our policy:
- Return Window: You may request a return or exchange for unopened, sealed items within 7 days of delivery.
- Eligibility: Due to the nature of hygiene and toiletry products, items must be in original, unopened, and sealed condition to be eligible for return.
- Damaged/Missing Items: If your order arrives damaged, missing items, or with a manufacturing defect, please contact us within 24 hours of delivery with clear photographic evidence so we can arrange a replacement or refund.
- Refunds: Approved returns will be processed via your original payment method (or as store credit) once our team has verified the returned items, minus any original shipping costs.